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Frequently Asked Questions

Sometimes a game doesn’t fit into my screen. How can I see the entire game without scrolling?

You can use your browser's zoom function to change the size of the game window. To do this, hold the CTRL key (or command key on Apple computers) and push the + and - buttons to zoom in and out. If this doesn't do anything, click anywhere in the background of the web page outside the game window, then try again. Most browsers also allow you to change zoom options in the browser menu.

What do I do if a game is not loading, is freezing up, or is running slowly?

Please try the following two steps, which fix these issues for most players:

First, click here to download and install the latest version of Flash for your browser.

Next, clear your cache by following these instructions, which will work for most popular browsers:

  1. 1) Open your browser, and while holding the CTRL and Shift keys on your keyboard, press the Delete key. This will make a new window appear.
  2. 2) In the new window, put a check in only the box that says Cache (some browsers say "Temporary Internet Files" instead of Cache).
  3. 3) Click the Delete or Clear button at the bottom of this window.
  4. What do I do if I am still having trouble playing a game?

    We always recommend keeping your browser updated to the latest version for maximum compatibility. As a last resort, you can also try playing the games in a different browser.

    Click the following links to download the latest version of these popular browsers, which all work with our games:

    1. Google Chrome
    2. Mozilla Firefox
    3. Microsoft Internet Explorer
    How is the Crossword game scored?

    Each correct letter is worth 10 points. Your score is not based on time. Larger puzzles with more letters are worth more points than smaller puzzles.

    Contact Us
    Click here to report problems and send suggestions
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Please leave a detailed description about the issue you are seeing. Include things like game name, how often you can reproduce it, the flash player you are using, and uploading a screenshot to help us resolve your issue quicker.

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